Return Policy and Refunds
Can I exchange an item?
Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. By processing a return and sending your item(s) back, you will receive a refund for the net price of your item(s). TheOdd1sOut Distribution is not responsible for the cost of shipping a new order once your return has been processed.
How do I return an item?
You can return a product for up to 30 days from the date of purchase. After 30 days from the purchase date, a refund cannot be offered. Your order date can be found in your email confirmation that was received upon initial purchase. To be eligible for a return, the item must be unworn and unwashed (free of any stains from makeup, deodorant, hair, or wear) and in original packaging.
To Process a Return: Domestic Customers and International Customers: By processing a return you acknowledge and have read our entire Return Policy and understand the terms. Please email firstname.lastname@example.org to process a return. Please include the order number and which items you would like to process a return.
What if I received the wrong item?
Damaged items must be reported/emailed within 3 days of receipt with photos attached to email@example.com. If not reported within 3 days, we will not issue replacements. We are not responsible for normal wear and tear of items purchased and will not issue a new item outside of the 3 day window of receiving the item.
If you have received an incorrect item, please contact firstname.lastname@example.org within 3 days of receiving your order.
I did not receive part of my order and received a refund:
If your order includes multiple items and one (or more) of the items are out of stock, we will issue a refund for item(s) not in stock and go ahead and ship the rest of your order.